Working at WTH UK
Why people make World Travel Holdings UK special
Why people make World Travel Holdings UK special By Rachel Wheeler, Head of People 3 July 2026 When you join a new organisation, you quickly form impressions…
Our Careers
Why World Travel Holdings UK?
We’re a recognised industry leader, with three successful brands. More about us HERE
We were voted the Best Workplace in Travel in 2026:
- 89% believe WTH leaders are supportive, positive and inspiring
- 86% are clear about their objectives and how these are aligned to our overall purpose
- 81% believe they are part of a team that works well together
We were voted the Best Workplace in Travel in 2024:
100% believe WTH encourage charitable activities
98% believe WTH is run on strong values/principles
95% feel their manager talks openly and honestly
Our people are at the heart of everything we do. We invest in colleague growth and development through ongoing training, learning opportunities and career progression, helping them become the trusted experts our customers know and value.
We're proud to foster a culture built on integrity, trust and open communication, where colleagues feel valued, supported and empowered to share their ideas. By combining professionalism with a fun and dynamic working environment, we create a workplace where people can thrive while delivering exceptional experiences for our customers.
Benefits
Our benefits package takes care of our employees:
Work from Anywhere
Take your office anywhere - Whether it's spending time with family overseas, extending a trip, or simply experiencing somewhere new, employees can work from anywhere in the world for up to four weeks each year. It's one of the ways we support flexibility, wellbeing and a healthy work-life balance.
Cruise Concession Programme
We're passionate about helping our people become genuine cruise experts. After six months' service, employees become eligible for a concession allowance towards a cruise or package holiday.
The allowance increases with length of service, creating even more opportunities to explore the world, experience our products first-hand, and build valuable knowledge to share with our customers.
Enhanced Family Leave
Supporting you through life's important moments - We recognise that some of life's biggest milestones happen outside of work. That's why we offer enhanced maternity and paternity pay to provide additional support when welcoming a new addition to your family.
Our enhanced maternity package provides six weeks at 100% of average weekly earnings, followed by six weeks at 50%, before moving onto statutory maternity pay. Our enhanced paternity package provides two weeks of full pay following the birth of a child.
Employee life assurance
Peace of mind for you and your loved ones - All employees are covered by our life assurance benefit. If the worst should happen, a benefit equal to three times your basic annual salary would be payable to your nominated beneficiaries, helping provide financial security for those closest to you.
Birthday day off
Celebrate your day, your way - After one year of service, employees receive an additional day's annual leave to celebrate their birthday.
Refer a friend
Know someone who'd be a great fit? We're always looking for talented people who share our passion for travel. Employees who successfully refer a candidate that joins the business and completes their probation period receive a £500 reward.
Employee discount platform
Savings on the brands you love - Employees gain access to the Reward Gateway platform, offering discounts from hundreds of well-known retailers and brands, helping you save on everything from everyday essentials to special purchases and experiences.
Cruise and holiday discounts for friends and family
Share great travel experiences - Family and friends can benefit from exclusive discounts on selected holidays, helping those closest to our employees enjoy unforgettable travel experiences too.
Training and development
Investing in your future - We're committed to helping our people develop and grow. We support relevant training courses and professional qualifications that enhance individual careers and business success.
Onboard experiences
Get closer to the industry - Eligible colleagues may have opportunities to participate in ship visits and familiarisation trips, gaining valuable first-hand experience of the products we sell and strengthening their product knowledge.
Buy & Sell Holiday
We understand that everyone values their time differently. That's why our flexible buy and sell holiday scheme allows employees to increase their annual leave entitlement by purchasing extra days or sell holiday back if they prefer. It puts you in control, helping you create a balance that works for your lifestyle and priorities.
- Specialist Brands
- 3
- Employees
- 157+
- Cruise line partners
- 35+
- Combined concierge expertise
- 315+
Current Vacancies
Ready to take the next step in your career? Explore our latest vacancies and discover where a career with World Travel Holdings UK could take you.
View our Candidate Privacy Statement and Equal Opportunities, Diversity and Inclusion Statement
6 roles
We’re looking for sales focused Cruise Sales Consultants who excel in hitting sales targets whilst giving excellent customer service. You’ll be at the forefront of creating unforgettable experiences, selling our customers their dream cruise holiday while delivering exceptional service. This is a fast-paced role for someone who is self-motivated, results-driven, and skilled at managing multiple tasks effectively.
The Role
- Taking inbound calls and online chats, converting customer enquiries into bookings.
- Selling a wide range of cruise lines, flights, tours, and ancillary services to match customer preferences.
- Meeting and exceeding sales targets and KPIs.
- Listening to customers’ needs, building rapport, and offering tailored solutions.
- Taking the workload out of booking for customers, allowing them to focus on enjoying their dream holiday.
What You'll Need
- Cruise sales experience is essential along with a genuine passion for cruising.
- Dedication to delivering the highest standard of one-to-one personal service.
- Proven track record of meeting and exceeding sales targets.
- Strong ownership of your own development and an eagerness to increase product knowledge.
- Prior homeworking experience is preferred.
- Dynamic packaging experience is an advantage.
- Experience using multiple cruise line booking systems, flight and accommodation systems and a solid understanding of Microsoft Office tools (e.g., Outlook, Excel).
What You'll Get in Return
- Salary: £26,436 pa basic plus commission, with a realistic OTE of £35,000 - £45,000 per year.
- Work Flexibility: Choose between hybrid or UK home-based work options.
- Contributory company pension scheme
- Company paid parking permit for hybrid workers.
- 30 days annual leave (22 days plus 8 bank holidays).
- Exclusive discounts on cruises and holidays for you & your family.
- Annual uncapped concession towards your own cruise holiday.
- Discounted travel insurance.
- Paid leave day for volunteer charity work or to participate in a fundraising event.
- Annual attendance bonus.
- Access to an employee discount platform which offers savings on everyday purchases.
- Enhanced maternity and paternity pay.
- Refer a friend bonus.
- Paid day off work for your birthday.
- Ongoing training and development support.
The Role
You will be the main point of contact for our customers once their holiday has been booked by our sales team. Working in a fast-paced, high-volume environment, you’ll support customers primarily over the phone, with some email and webchat communication.
Customer enquiries will range from straightforward questions about cruises, flights, and accommodation to more complex requests such as itinerary amendments and date changes. The role also includes a small administrative element, such as quality-checking bookings and issuing invoices to ensure all details are accurate and meet our high standards. However, this is predominantly a phone-based position within a contact centre setting.
You’ll also have the opportunity to earn commission by identifying and promoting suitable holiday upgrades and additional extras. Your focus will be on resolving customer queries at the first point of contact, while consistently delivering our award-winning concierge service and an exceptional customer experience.
What You'll Need
We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel.
- Cruise or travel experience – ideally from an online cruise company, retail travel agency, or tour operator where you’ve sold or supported cruise bookings..
- Customer service excellence – a strong track record in delivering outstanding service and creating memorable customer experiences.
- First-hand travel insight – whether through cruising, working onboard, overseas roles, or simply your own adventures, destination knowledge is a big plus.
- Tech-savvy skills – confidence using multiple booking systems (cruise and airline preferred) plus good working knowledge of Microsoft Office (Word, Excel, Outlook).
- Adaptability – comfortable working in a fast-paced environment, picking up new systems quickly, and keeping accurate records.
- Homeworking background – previous remote or contact centre experience is beneficial.
- Attention to detail – organised, accurate, and reliable in managing bookings and administration
- People skills – the confidence and personality to build rapport quickly with customers over the phone and on live chat.
- Passion for travel – above all, enthusiasm and a genuine love of cruising and travel that you can share with our customers.
What You'll Get in Return
- Salary: £27k pa
- Hybrid or homeworking (UK only)
- Contributory company pension scheme
- 30 days annual leave (22 days plus 8 bank holidays)
- 40 hours per week. Mon-Fri 9-5.30pm or 9.30-6pm
- Saturdays on rotation
- 1 in 2 Summer April-Sept
- Company paid parking permit if onsite
- Discounts on cruises and holidays for you & your family
- Annual uncapped concession towards your own cruise holiday
- Discounted travel insurance
- Paid leave day for volunteer charity work or to participate in a fundraising event
- Annual attendance bonus
- Access to an employee discount platform which offers savings on everyday purchases
- Enhanced maternity package
- Enhanced paternity pay
- Refer a friend bonus
- Paid day off work on your birthday
- Option to buy/sell annual leave
- Training contributions
We’re always interested in hearing from talented individuals who are passionate about luxury cruise travel and committed to delivering exceptional customer service. We are particularly keen to connect with experienced luxury cruise sales professionals, ideally with a proven track record of building, managing, and developing their own client base. As our recruitment is driven by business needs, training groups are scheduled on an ad hoc basis throughout the year for candidates who meet our criteria at the time of application. If you would like to be considered for future opportunities, please send us your CV to [email protected] Passionate about selling Luxury Cruise Holidays? We are looking for individuals who are highly motivated and target driven with the ability to multi-task who are keen to progress and grow with us. You will be selling our customers their dream luxury cruise holiday whilst ‘delivering a remarkable experience.’ Our Luxury Cruise Concierge are the best in the business! You will have reduced sales targets for the first few months whilst you settle in. We will also provide you with on-going training, coaching and support. Our Values We deliver – We build plans to focus on the right things, and we make them happen. We are passionate – We are approachable and direct and straightforward to deal with. We strive to be better – We push for excellence and innovation in everything we do. We are connected to our customers – We listen, understand and engage with our customers. WTH (UK) are an equal opportunities employer and value employee’s wellbeing and mental health. Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!
The Role
- Selling luxury cruise holidays over the phone and online chat across all of our Six Star cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, to create the customers dream holiday.
- Building rapport with your customers, listening to their needs and helping them find the best cruise holiday for them.
- Giving exceptional personalised customer service as standard from first enquiry to after booking and beyond – encouraging repeat customers, and building your own customer database.
- Taking responsibility for your customers, answering queries, and helping them at any stage of the booking process.
- Achieving sales, conversion, and productivity targets.
- Using your personal travel and cruise knowledge and experience to show that you are a cruise expert to gain repeat customers.
What You'll Need
We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel.
- A genuine passion for selling luxury cruise holidays
- Previous experience selling luxury cruise holidays is essential
- Previous experience in tailor-making and packaging holidays is preferred, including flights, hotels and land tours, to meet customers’ individual requirements.
- A proven track record of meeting and exceeding sales targets.
- Excellent customer service skills, with a strong focus on delivering personalised experiences.
- A proactive approach to personal development, with a willingness to build product knowledge — including staying up to date with current marketing campaigns to maximise
- sales opportunities.
- A strong interest in the luxury cruise market, with a commitment to providing customers with exceptional end to end service.
- Excellent IT skills, with confidence using multiple cruise & flights systems and platforms simultaneously.
- Previous homeworking experience.
What You'll Get in Return
- Competitive basic salary with a very lucrative uncapped bonus scheme (OTE £45,000 - £50,000+).
- 22 days holiday, plus 8 bank holidays which increases with service.
- Remote, hybrid and office-based working- the choice is yours
- Contributory company pension scheme
- Company paid parking permit if office based
- Discounts on cruises and holidays for you & your family
- Annual uncapped concession towards your own cruise holiday
- Discounted travel insurance
- Paid leave day for volunteer charity work or to participate in a fundraising event.
- Annual attendance bonus
- Access to an employee discount platform which offers savings on everyday purchases.
- Enhanced maternity package
- Enhanced paternity pay.
- Refer a friend bonus.
- Paid day off work on your birthday
- Training contributions
Chorley, Lancashire or Remote | Full-time (40 hours) | £35,000 | Hybrid (2 office / 3 home) or fully remote Who are we? World Travel Holdings UK was co-founded in June 2008. We're one of the UK's largest and fastest-growing cruise holiday specialists, operating award-winning cruise brands and delivering exceptional customer experiences. As we continue to grow, we're looking for commercially-minded people who want to make a real impact and help shape the future of our brands. Due to continued growth and a restructure of our Product teams, we're expanding and recruiting Commercial Managers across our leading cruise brands. Whether your expertise lies in mainstream ocean cruising or the luxury and river cruise sector, this is an exciting opportunity to influence strategy, grow supplier partnerships and drive commercial success. Our Values We deliver – We build plans to focus on the right things, and we make them happen. We are passionate – We are approachable, direct and straightforward to deal with. We strive to be better – We push for excellence and innovation in everything we do. We are connected to our customers – We listen, understand and engage with our customers.
The Role
- Drive revenue, profit and market share growth for your assigned brand.
- Develop and execute commercial strategies aligned with business objectives.
- Build and manage relationships with cruise line partners
- Negotiate commercial agreements, commissions, marketing contributions and exclusive promotions
- Analyse sales performance, market trends and competitor activity to identify growth opportunities
- Work closely with Sales, Marketing, Finance and Operations to maximise performance
What You'll Need
- Experienced within the cruise, travel or OTA sector
- Strong commercial negotiator with supplier management experience
- Proven track record of delivering revenue and profit growth
- Commercially astute, analytical and data-driven
- Excellent communicator with strong stakeholder management skills
What You'll Get in Return
- 30 days annual leave (incl. bank holidays) which increases with service
- Contributory company pension scheme
- Company paid parking permit
- Discounts on cruises and holidays for you & your family
- Annual uncapped concession towards your own cruise holiday
- Discounted travel insurance
- Paid leave day for volunteer charity work or to participate in a fundraising event
- Annual attendance bonus
- Access to an employee discount platform which offers savings on everyday purchases
- Enhanced maternity package
- Enhanced paternity pay
- Refer a friend bonus
- Paid day off work on your birthday
- Training contributions
World Travel Holdings UK Chorley, Lancashire or Remote | Full-time (40 hours) | £25,397 - £27,000 DOE | Hybrid (2 office / 3 home) or fully remote Love luxury and river cruising? Passionate about creating irresistible holiday packages and commercial offers? We're looking for a Product Executive to join our growing Product team, helping shape and deliver compelling cruise products across our specialist brands SixStarCruises.co.uk and RiverVoyages.com. This is a fantastic opportunity for someone with travel industry experience who thrives on combining commercial thinking, supplier relationships and product creativity. Who are we? World Travel Holdings UK was co-founded in June 2008. We're one of the UK's largest and fastest-growing cruise holiday specialists, operating award-winning cruise brands and delivering exceptional customer experiences. As we continue to grow, we're looking for commercially-minded people who want to make a real impact and help shape the future of our brands. Due to continued growth and a restructure of our Product teams, we're expanding and recruiting Commercial Managers across our leading cruise brands. Whether your expertise lies in mainstream ocean cruising or the luxury and river cruise sector, this is an exciting opportunity to influence strategy, grow supplier partnerships and drive commercial success. Our Values We deliver – We build plans to focus on the right things, and we make them happen. We are passionate – We are approachable, direct and straightforward to deal with. We strive to be better – We push for excellence and innovation in everything we do. We are connected to our customers – We listen, understand and engage with our customers.
The Role
- Create and develop compelling cruise, fly-cruise and cruise-and-stay packages
- Work closely with cruise line partners to negotiate exclusive offers and competitive rates
- Analyse supplier and business performance to identify commercial opportunities and market trends
- Monitor competitors, pricing and promotional activity to ensure we stay ahead of the market
- Ensure product content, pricing and availability remain accurate across websites and marketing channels
- Collaborate with Sales, Marketing and Web Development teams to deliver successful campaigns and product launches
- Lead engaging product briefings and share key supplier updates with internal teams
- Continuously review and improve the customer journey and website experience
What You'll Need
- Experience in a Product role within the travel industry, ideally cruise
- Strong destination knowledge and commercial awareness
- Highly organised with excellent attention to detail
- Confident managing multiple priorities in a fast-paced environment
- Strong communication and stakeholder management skills
- A proactive problem-solver who enjoys working collaboratively
- Positive, enthusiastic and motivated to make a difference
What You'll Get in Return
- 30 days annual leave (incl. bank holidays) which increases with service
- Contributory company pension scheme
- Company paid parking permit
- Discounts on cruises and holidays for you & your family
- Annual uncapped concession towards your own cruise holiday
- Discounted travel insurance
- Paid leave day for volunteer charity work or to participate in a fundraising event
- Annual attendance bonus
- Access to an employee discount platform which offers savings on everyday purchases
- Enhanced maternity package
- Enhanced paternity pay
- Refer a friend bonus
- Paid day off work on your birthday
- Training contributions
World Travel Holdings UK Chorley, Lancashire or Remote | Full-time (40 hours) | Up to £27,000 DOE | Hybrid (2 office / 3 home) or fully remote Are you a creative marketer with a passion for travel and content? Looking for a role where no two days are the same? We're looking for a Marketing Executive to join our growing Marketing team and help bring our cruise brands to life. Working across our three brands - Cruise118, SixStar Cruises and River Voyages, you'll play a key role in creating engaging content, delivering impactful campaigns and helping drive brand awareness, customer engagement and commercial growth. Who are we? World Travel Holdings UK was co-founded in June 2008. We're one of the UK's largest and fastest-growing cruise holiday specialists, operating award-winning cruise brands and delivering exceptional customer experiences. As we continue to grow, we're looking for commercially-minded people who want to make a real impact and help shape the future of our brands. Due to continued growth and a restructure of our Product teams, we're expanding and recruiting Commercial Managers across our leading cruise brands. Whether your expertise lies in mainstream ocean cruising or the luxury and river cruise sector, this is an exciting opportunity to influence strategy, grow supplier partnerships and drive commercial success. Our Values We deliver – We build plans to focus on the right things, and we make them happen. We are passionate – We are approachable, direct and straightforward to deal with. We strive to be better – We push for excellence and innovation in everything we do. We are connected to our customers – We listen, understand and engage with our customers.
The Role
- Create engaging, SEO-friendly content that drives website traffic and brand awareness.
- Plan, coordinate and deliver multi-channel marketing campaigns from concept through to execution.
- Manage and optimise website content, ensuring it remains accurate, engaging and user-friendly.
- Develop compelling briefs for direct mail and press advertising campaigns.
- Coordinate email and direct mail activity from planning through to sign-off.
- Analyse campaign performance and provide recommendations to improve results.
- Work closely with Marketing, Product and Sales teams on exciting projects and campaigns.
What You'll Need
- 3+ years' hands-on marketing experience.
- Strong copywriting and content creation skills.
- Experience planning and delivering multi-channel campaigns.
- Knowledge of SEO, content marketing and website content management systems (CMS).
- Excellent organisational and project management skills.
- Confident analysing campaign performance using tools such as Google Analytics and Excel.
- Experience within the travel industry would be an advantage, but it's not essential.
- Creative, proactive and able to thrive in a fast-paced environment.
What You'll Get in Return
- 30 days annual leave (incl. bank holidays) which increases with service
- Contributory company pension scheme
- Company paid parking permit
- Discounts on cruises and holidays for you & your family
- Annual uncapped concession towards your own cruise holiday
- Discounted travel insurance
- Paid leave day for volunteer charity work or to participate in a fundraising event
- Annual attendance bonus
- Access to an employee discount platform which offers savings on everyday purchases
- Enhanced maternity package
- Enhanced paternity pay
- Refer a friend bonus
- Paid day off work on your birthday
- Training contributions
There are no open roles with this brand at the moment.
A Day in the Life
Ever wondered what it's really like to work at World Travel Holdings UK? Hear from our colleagues as they share their stories, trips and behind-the-scenes moments.
Working at WTH UK
Working at WTH UK
Work From Anywhere: Flexibility that works for everyone
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